Open Access Open Access  Restricted Access Subscription or Fee Access

The Impact of a Migration Shock on Tenant Satisfaction: The Case of Hurricane Katrina and Baton Rouge, Louisiana

Russell N. James III, Velma Zahirovic-Herbert

Abstract


The damage inflicted by Hurricane Katrina resulted in a massive displacement of residents, in particular from New Orleans, Louisiana.  Initially, many of these evacuees moved to Baton Rouge, Louisiana, the closest major town that escaped significant hurricane damage. Using comments posted on the United States’ largest consumer comment website for apartment residents, this study tracks the self-reported residential satisfaction of tenants in Baton Rouge before and after the massive migration of refugees from nearby coastal areas.  Although this migration resulted in a dramatic drop in residential satisfaction, within nine months satisfaction levels had rebounded substantially.  


Keywords


Hurricane Katrina; residential satisfaction; emergency migration

Full Text:

PDF

References


Bailey, A. A. (2004). Thiscompanysucks.com: The use of the inter-net in negative consumer-to-consumer articulations. Journal of Marketing Communications, 10, 169-182.

Bickart, B., & Schindler, R. M. (2001). Internet forums as in-fluential sources of consumer information. Journal of Interactive Marketing, 15, 31-40.

Björklund, K., & Klingborg, K. (2005). Correlation between negoti-ated rents and neighbourhood quality: A case of two cities in Sweden. Housing Studies, 4, 627-647.

Chapman, D. W., & Lombard, J. R. (2006). Determinants of neigh-borhood satisfaction in fee-based gated and nongated com-munities. Urban Affairs Review, 41(6), 769-799.

Churchman, A. (1999). Disentangling the concept of density. Jour-nal of Planning Literature, 13, 389-411.

Claritas. (2006). Hurricane Katrina-adjusted population data by county. Available at http://www. claritas.com/ claritas/ Default.jsp? ci=1&si=1&pn=download

Edwards, J., Fuller, T., Sermsi, S., & Vorakitphokatorn, S. (1994). Why people feel crowded: An examination of objective and subjective crowding. Population & Environment, 16(2), 149-173

Finch, B. J., & Luebbe, R. L. (1997). Using internet conversations to improve product quality: An exploratory study. Interna-tional Journal of Quality and Reliability Management, 14, 849-865.

Frey, B. S., & Stutzer, A. (2000). Happiness prospers in democracy. Journal of Happiness Studies, 1(1), 79-102.

Galster, G., & Hesser, G. W. (1981) Residential satisfaction: Composition and contextual correlates. Environment and Behavior, 13(6), 735-758.

Grier, P. (Sept. 12, 2005). The great Katrina migration. Christian Science Monitor. Available at http://www. csmonitor.com /2005/0912/p01s01-ussc.html

Huang, J-H., & Chen, Y-F. (2006). Herding in online product choice. Psychology and Marketing, 23(5), 413-428.

LeBrassuer, R., Blackford, K, & Whissell, C. (1988). The Leford Test of tenant locus of control: Introducing an effective measure relating locus of control and housing satisfaction. Environ-ment and Behavior, 20(3), 300-319.

McCrea, R., Stimson, R., & Western, J. (2005). Testing a moderated model of satisfaction with urban living using data for Bris-bane-South East Queensland, Australia. Social Indicators Re-search, 72(2), 121-152.

Resnick, P., & Zeckhauser, R. (2002). Trust among strangers in in-ternet transactions: Empirical analysis of eBay’s reputation system. In M. R. Baye (Ed.), Advances in applied microeconom-ics: The economics of the internet and e-commerce: Vol. 11 (pp. 127-157). Amsterdam: Elsevier Science.

Romano, N. C., Jr., Donovan, C., Chen, H., & Nunamaker, J. F., Jr. (2003). A methodology for analyzing web-based qualitative data. Journal of Management Information Systems, 19(4), 213-246.

Rotter, J. B. (1966). Generalized expectancies for internal versus external control of reinforcement. Psychological Monographs, 80(1), 1-28.

Social Security Administration. (2006). The social security administration’s service delivery to individuals and beneficiaries affected by hurricanes Katrina and Rita: Evaluation report (A-06-06-26072). Washington, D.C.: Office of the Inspector General. Available at http://www.ssa.gov/oig/ADOBEPDF/A-06-06-26072.pdf

Spain, D. (1988). The effect of changing household composition on neighborhood satisfaction. Urban Affairs Quarterly, 23(4), 581-600.

Spector, P. E. (1986) Perceived control by employees: A meta-analysis of studies concerning autonomy and participation at work. Human Relations, 39(11), 1005-1016.


Refbacks

  • There are currently no refbacks.




Transnational Press London

Copyright © 2003-2016 Migration Letters / Transnational Press London | All rights reserved | Contact Us
TRANSNATIONAL PRESS LONDON LTD. IS A COMPANY REGISTERED IN ENGLAND AND WALES No. 8771684.